Our Providers
ANGELA FUSS, PH.D, LPC-MHSP
Dr. Fuss has been working in the mental health field since 1998. She obtained her Ph.D. from the University of Tennessee in counselor education and has been a licensed therapist since 2011. While she works with all ages, she specializes in working with children and families and is trained in Child Centered Play Therapy. Though CCPT is her specialty, when working with adolescents and adults she focuses on applying Cognitive Behavioral, Psychodynamic and Gestalt techniques, as well as EMDR. Issues that she generally focuses on include anxiety, depression, behavioral issues, parenting, relationship building, divorce, and trauma. Dr. Fuss sees clients ages 2 and up by appointment only and requires a legal guardian to be present for anyone under the age of 18.
CHELSEY BIRCH, LPC-MHSP
Chelsey has been working in the mental health field for the last six years. She completed her undergraduate at East Tennessee State University before moving to North Carolina for her master’s degree in Counselor Education at East Carolina University. She previously worked in substance use rehabilitation facilities as well as with children in state custody. She uses a combination of motivational interviewing, person centered therapy, and art therapy techniques. She works with clients of all ages and offers a sliding scale when needed. Chelsey sees clients by appointment only and requires a legal guardian to be present for anyone under the age of 18.
ANDREW BUCKNER, LPC-MHSP
Andy is a native Tennessean who completed his undergrad at the University of Tennessee before moving out west to complete his master's degree in counseling at Colorado Christian University. He has worked in the mental health and human services field consistently since 2008. Andy's previous therapeutic experience includes working with child and adolescent clients in outpatient, residential treatment, and foster care settings. He is also able to effectively work with adults, couples, and families. He uses a variety of psychodynamic, cognitive behavioral, and experiential techniques throughout the course of therapy. Andy sees clients ages 5 and up by appointment only and does require a guardian to be present during appointments with clients younger than 18 years of age.
KENDRA DALL MCSHAN, LMFT
Kendra has been in Knoxville since 2004 after moving from Indianapolis to attend college. She attended Johnson University, graduating with a Bachelors degree in counseling in 2008 and a Masters degree in marriage and family therapy/professional counseling in 2010. She has been a licensed marriage and family therapist since 2012. Kendra has experience working with both children and teenagers in foster care and both teenagers and adults in outpatient and residential settings. Kendra has worked with a variety of mental health issues as well as addiction and relationship problems. She has training in Trauma-Focused Cognitive Behavioral Therapy and uses a combination of other cognitive-behavioral techniques, experiential ideas, and some solution focused counseling in therapy. Kendra sees clients ages 7 and up by appointment only.
CAROL DUNAWAY, LPC-MHSP
Carol is a Knoxville native and has been working as a mental health counselor since 2002, when she obtained her Master’s degree from the University of Tennessee Knoxville. Carol has extensive experience working with children in foster care and children who have been adopted. She also works with adults and teens. She has had training in both Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) and the Attachment, Self-Regulation, and Competency (ARC) model, both of which are appropriate for children and teens with a history of trauma and related attachment issues.
JUSTIN HALL, LPC-MHSP
Justin is a licensed professional counselor with a mental health service provider designation and over a decade of experience in the helping professions. He is a Knoxville native and obtained his Master’s degree in Counseling from the University of Tennessee. Justin has been a successful psychotherapist in outpatient, hospital, residential and crisis settings; providing services to individuals, families and couples. His clients have ranged from age 5 to 65. He is experienced with and is absolutely driven in helping his clients address depression, anxiety, family relationships, behavioral issues, trauma, couples’ issues, alcohol and drug issues, making life adjustments and life coaching. In addition to that, Justin has worked with the local CBS affiliate, WVLT, and NBC affiliate, WBIR, on many news stories as a mental health expert.
Justin has completed Levels 1 & 2 Gottman Method Couples Therapy training with Drs. John and Julie Gottman. Justin is well known for and truly enjoys helping couples using this method. He believes in a therapy model of client empowerment and seeks to partner with his clients to arm them with the skills to address their issues.
KAREN Ratliff-Trotter, LCSW
Employed in the mental health field for more than 20 years, Karen has worked in various settings with children, adolescents and adults. Having had experience with a variety of issues such as anxiety, depression, family and relationship issues, military family life, grief/loss, post-traumatic stress and life transitions, developmental disabilities, and end of life issues, her approach is eclectic. She strives to use a method that will work best for you and your situation and believes that developing mutual trust is an important element in the success of your work together. She will encourage you to be as honest as possible, both in what you are able to share with her, and in response to your work together. Karen believes that people do not exist in isolation, and our feelings and behavior are strongly influenced by our interactions with others and our environment. As we increase our understanding of our own personal power, we have greater ability to make positive choices in dealing with problems and determining the directions for our lives. Karen offers telehealth appointments and works with ages 14 and up by appointment only.
Roberta Wilbanks, LCSW
Roberta is a Licensed Clinical Social Worker and graduated with her MSSW in 2012. She has worked with adults and teens experiencing issues including history of trauma, depression, anxiety, grief, life changes, and substance abuse.
As a therapist her goals are to explore and validate her clients’ experiences, help them better understand where our patterns come from and help to empower her clients to find new ways to move forward.
Robbie utilizes a solution-focused and person-centered approach through the use of Cognitive Behavioral Therapy, EMDR, Motivational Interviewing, Mindfulness, Dialectical Behavior Therapy, and Trauma-Focused Therapy. She is LGBTQ+ affirming. Her office is a safe space where all clients will feel safe, validated, and empowered.
Promoting Growth At Any Age
