Our Providers
ANGELA FUSS, PH.D, LPC-MHSP - practice manager
Dr. Fuss has been working in the mental health field since 1998. She obtained her Ph.D. from the University of Tennessee in counselor education and has been a licensed therapist since 2011. While she works with all ages, she specializes in working with children and families and is trained in Child Centered Play Therapy. Though CCPT is her specialty, when working with adolescents and adults she focuses on applying Cognitive Behavioral, Psychodynamic and Gestalt techniques, as well as EMDR. Issues that she generally focuses on include anxiety, depression, behavioral issues, parenting, relationship building, divorce, and trauma. Dr. Fuss sees clients ages 2 and up by appointment only and requires a legal guardian to be present for anyone under the age of 18.
CHELSEY BIRCH, LPC-MHSP
Chelsey has been working in the mental health field for the last six years. She completed her undergraduate at East Tennessee State University before moving to North Carolina for her master’s degree in Counselor Education at East Carolina University. She previously worked in substance use rehabilitation facilities as well as with children in state custody. She uses a combination of motivational interviewing, person centered therapy, and art therapy techniques. She works with clients of all ages and offers a sliding scale when needed. Chelsey sees clients by appointment only and requires a legal guardian to be present for anyone under the age of 18.
KENDRA DALL MCSHAN, LMFT
Kendra has been in Knoxville since 2004 after moving from Indianapolis to attend college. She attended Johnson University, graduating with a Bachelors degree in counseling in 2008 and a Masters degree in marriage and family therapy/professional counseling in 2010. She has been a licensed marriage and family therapist since 2012. Kendra has experience working with both children and teenagers in foster care and both teenagers and adults in outpatient and residential settings. Kendra has worked with a variety of mental health issues as well as addiction and relationship problems. She has training in Trauma-Focused Cognitive Behavioral Therapy and uses a combination of other cognitive-behavioral techniques, experiential ideas, and some solution focused counseling in therapy. Kendra sees clients ages 7 and up by appointment only.
CAROL DUNAWAY, LPC-MHSP
Carol is a Knoxville native and has been working as a mental health counselor since 2002, when she obtained her Master’s degree from the University of Tennessee Knoxville. Carol has extensive experience working with children in foster care and children who have been adopted. She also works with adults and teens. She has had training in both Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) and the Attachment, Self-Regulation, and Competency (ARC) model, both of which are appropriate for children and teens with a history of trauma and related attachment issues.
Michelle Proctor, LPC-MHSP
Michelle is a licensed professional counselor who graduated with her Masters in Mental Health Counseling from the University of Tennessee in 2014. Her theoretical style is an integration of Cognitive Behavioral Therapy and Intersectional Feminist Therapy. She takes a collaborative approach to therapy and has a laid-back style. She enjoys and has experience working with the LGBTQIA+ community, especially trans youth and adults. Michelle also has extensive experience working with adults with ADHD. In addition, she has worked with a variety of issues including depression, anxiety, trauma, interpersonal issues, and family of origin issues. She sees ages 12 and up.
KAREN Ratliff, LCSW
Employed in the mental health field for more than 20 years, Karen has worked in various settings with children, adolescents and adults. Having had experience with a variety of issues such as anxiety, depression, family and relationship issues, military family life, grief/loss, post-traumatic stress and life transitions, developmental disabilities, and end of life issues, her approach is eclectic. She strives to use a method that will work best for you and your situation and believes that developing mutual trust is an important element in the success of your work together. She will encourage you to be as honest as possible, both in what you are able to share with her, and in response to your work together. Karen believes that people do not exist in isolation, and our feelings and behavior are strongly influenced by our interactions with others and our environment. As we increase our understanding of our own personal power, we have greater ability to make positive choices in dealing with problems and determining the directions for our lives. Karen offers telehealth appointments and works with ages 14 and up by appointment only.
Roberta Wilbanks, LCSW
Roberta is a Licensed Clinical Social Worker and graduated with her MSSW in 2012. She has worked with adults and teens experiencing issues including history of trauma, depression, anxiety, grief, life changes, and substance abuse.
As a therapist her goals are to explore and validate her clients’ experiences, help them better understand where our patterns come from and help to empower her clients to find new ways to move forward. Roberta utilizes a solution-focused and person-centered approach through the use of Cognitive Behavioral Therapy, EMDR, Motivational Interviewing, Mindfulness, Dialectical Behavior Therapy, and Trauma-Focused Therapy. She is LGBTQ+ affirming. Her office is a safe space where all clients will feel safe, validated, and empowered.
Brad Jennings, LCSW
Brad began his career as a helping professional in 2004, later earning a BSSW and MSSW from the University of Tennessee. He worked for over a decade within community mental healthcare, both providing and coordinating direct clinical treatment services. Brad holds extensive experience facilitating group and individual therapy with adults suffering from substance-use and/or co-occurring mental health disorders. He utilizes a relational approach to the therapeutic process and believes that meaningful interpersonal relationships are the catalysts of change. Brad sees clients age 16 & up by appointment only.
Promoting Growth At Any Age
